The only Cat Boarding / Pet Resort in the Byron Shire including these areas:

Byron Bay, Mullumbimby, Brunswick Heads, Bangalow, Ocean Shores, Billinudgil.  Also servicing Ballina Shire, Lismore Shire and Tweed Shire.

Terms and Conditions


Cozycats Feline Guesthouse prides itself on being a premium cat hotel, providing pet accommodation that ensures the very best of care and comfort for your cat.  We ask that clients take note of the following terms and conditions to ensure that our high levels of service are maintained:


CHECK IN and CHECK OUT


All cats admitted to the cat hotel must have a current F3 or F5 vaccination (we can ring your vet for verification if you do not have a certificate).  Cats showing signs of feline influenza will not be accepted into the cattery.


No entire (undesexed) male cats will be accepted for cat boarding.


Cats showing signs of flea or worm infestation will be treated by Cozycats at the owner’s expense.


In order to maintain the “cozy, soft” environment that cats love, we are not able to accept cats if they spray or if they are not properly litter-trained.


Animals must be dropped off / picked up at the pet kennels at the appointed time.  If this changes, please let us know as soon as you are able.


HOURS


We operate by appointment only and will do all we can to accommodate your timetable.


PAYMENT


A non-refundable deposit of $50 per week, per unit is required to secure your booking.  The balance must be paid on or before check out.  Please note there are no credit card or eftpos facilities at the pet hotel.


PUBLIC HOLIDAYS


We do not charge a holiday surcharge for pet boarding at Cozycats Feline Guesthouse, however it is advisable to secure your reservation as early as possible, as we book out very quickly during the public holidays.


VETERINARY CARE


Cozycats has enlisted the very best in veterinary care.  In the event that a vet is required, Cozycats will do everything possible to contact you first.  However if this is not possible, we reserve the right to call in a veterinarian at the sole and absolute discretion of Cozycats and you agree to be responsible for all costs incurred and authorise Cozycats to incur such costs and charges in your name.


SPECIAL NEEDS


Our pet boarding facility welcomes cats with special dietary requirements or medical conditions, however we do ask that you notify us of any pre-existing medical concerns or special needs before you check them into the cat accommodation.


ABANDONMENT


If neither the owner nor the nominated career is contactable, a grace period of one (1) weeks pet lodging is given to the abandoned animal.  After this period arrangements will be made to house the cat with a cat shelter.   All costs incurred are payable by the owner.




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